Jun 26, 2008

Managing Expectations


Managing Expectations, how do you do that?



Customer: How much is that parrot in the window?

Pet shop owner: Somewhere between $200 and $250

Customer: Erm, OK, I’ll give you $200 for it then!


To manage your stake- or shareholders expectation, it's often not wise to present them the expected project costs. What to do?

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